FAQs
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more details on our returns policy please click here.
What is your Refund Policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will email you to advise you the refund has been deposited. For more details on our Refund Policy click here.
What are the shipping options?
We have a Flat shipping rate of $10 per order, or spend $100 and get FREE SHIPPING! For more details about our Shipping Policy click here.
Do you offer free shipping?
Yes, for orders over $100.
Do you deliver to PO boxes?
No, we do not ship orders to PO Boxes.
Orders must be sent to a residential or business address.
How long before my order is despatched?
All items will be dispatched within two business days from date of purchase. (Monday to Friday only).
What if my items arrive broken or damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will ask you to send a photo of the damaged items to us so we can evaluate the issue and make it right.
What do I do if I don't receive my order?
We will send you a tracking number, once your items have been despatched, but if you have any problems, please contact us, so we can rectify the problem.
Can I cancel or make changes to an order I've already placed?
Please contact us, if your order hasn't been processed we will certainly try to accommodate you.
How can I track my order?
Once your order has been dispatched you will receive an email confirming dispatch and a tracking number.
Do you ship internationally?
No, not at the moment, but we ship Australia wide.
Get in touch
Have questions about your order, or a general enquiry?